1. Acceptance of Terms
By accessing or using Uferlook (via web browsers, mobile interfaces, or application programming interfaces), you agree to comply with and be legally bound by these Terms of Service, our Privacy Policy, our Booking & Cancellation Policy, and our Merchant Terms & Service Standards. If you do not agree to these terms, you must not access or use the Uferlook platform.
2. Modifications to Terms
Uferlook reserves the right to modify or replace these Terms of Service at any time. When material changes occur, we will update the "Last updated" date at the top of this document. Continued use of the platform following the posting of modifications constitutes your acceptance of the revised terms.
3. License to Use
Uferlook grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal discovery, appointments, and business storefront management. Under this license, you may:
- Browse neighborhood business listings, operating hours, prices, and reviews.
- Book appointments, enter live walk-in waiting queues, and self-check-in at participating merchant locations.
- Create, claim, or manage your business profile and queue tools as an authorized owner.
This license expressly prohibits commercial data harvesting, unauthorized framing, automated web scraping, or selling directory contents without our prior written consent.
4. Listing Authenticity & Ownership
To maintain directory integrity for neighborhood residents and business owners:
- Ownership Claims: Merchants claiming an existing listing must complete our identity and business verification workflow. Uferlook reserves the right to reject or revoke claims that lack verifiable documentation.
- Accuracy Requirement: Merchants are responsible for ensuring their address, phone numbers, opening hours, pricing, and available service menus remain up to date.
- Moderation Rights: Uferlook reserves the right to unpublish, edit, or permanently remove listings that are fraudulent, duplicate, closed, or in violation of platform standards, without prior notice.
5. User Conduct & Reviews
We foster an honest, constructive community. When posting reviews, ratings, photos, or feedback:
- Reviews must reflect genuine first-hand customer experiences.
- You must not post false, defamatory, or commercially motivated reviews (such as paid promotions, competitor sabotage, or employee self-reviews).
- Content containing hate speech, obscenity, personal harassment, or copyright infringement is strictly prohibited.
- Uferlook reserves the right to remove or moderate any content that violates community standards.
6. Acceptable Use Policy
You agree not to misuse the Uferlook platform. Prohibited activities include:
- Disrupting, overloading, or attacking server infrastructure and APIs.
- Using automated scrapers, crawlers, or bots to harvest business numbers, pricing, or reviews.
- Submitting fraudulent appointment requests, spam bookings, or fake queue signups.
- Attempting unauthorized access to accounts, admin panels, or internal databases.
- Impersonating any person, business, or brand.
7. Account Security & Verification
You are responsible for safeguarding your login credentials. To protect account security:
- You must not share login credentials or one-time verification tokens with third parties.
- You must immediately notify us at support@uferlook.com if you suspect unauthorized account access.
- Uferlook may require mobile phone verification (OTP) during login or appointment bookings to combat automated bot traffic and spam.
8. Online Bookings & Live Queues
Uferlook provides digital scheduling and queue management technology to facilitate interactions between consumers and local service providers:
- Software Intermediary Role: Uferlook provides the software platform to search, view wait-times, reserve time slots, and track queues. Uferlook is not the merchant, service provider, or employer of listed staff.
- Independent Merchant Responsibility: The actual delivery, quality, safety, hygiene, licensing, and professional execution of any booked service (e.g., salon styling, spa treatment, medical consultation, dining) is the sole and exclusive responsibility of the independent merchant.
- Punctuality & Grace Period: Customers must arrive on time for scheduled appointments. As detailed in our Booking Policy, merchants provide a grace window (up to 15 minutes max). If a customer fails to arrive within the grace period, the merchant reserves the right to reassign or release the slot.
- Abuse Prevention & No-Shows: Repeated booking no-shows or fraudulent queue check-ins may result in temporary booking cooldowns or account suspension.
9. Payments & Price Parity
Transparent neighborhood commerce requires clear, honest pricing:
- Pay at Venue: Unless an explicit online deposit is specified, consumers pay the listed service fee directly at the merchant counter upon service completion via cash, UPI, or card.
- In-Store Price Parity: Merchants on Uferlook contractually commit to maintaining price parity between their listed rates on Uferlook and their in-store menu cards, with zero hidden markups.
- Online Payments & Gateway Security: Where advance deposits or merchant subscription plans are processed online, payments are securely handled by authorized third-party gateways (such as Razorpay) under PCI-DSS standards. Uferlook does not store raw credit/debit card numbers.
- Zero Consumer Commission Surcharge: Uferlook does not impose convenience markups or booking surcharges on consumers.
10. SMS & WhatsApp Messaging Consent
By providing your mobile phone number during sign-up, appointment booking, or walk-in queue check-in:
- You explicitly consent to receive transactional service communications — including one-time password (OTP) verification codes, booking confirmations, queue wait updates, arrival reminders, and cancellation receipts — via SMS and WhatsApp.
- These transactional messages are necessary to operate the queue tracking and scheduling service.
- Uferlook does not sell or share your phone number with external telemarketers or promotional robocall networks.
11. User Content & License Grant
By publishing reviews, store photos, or business descriptions on Uferlook, you grant Uferlook a worldwide, royalty-free, perpetual, non-exclusive license to use, display, reproduce, and adapt that content to operate and market the platform.
You represent that you hold all necessary rights to submitted content and that your submissions do not infringe upon any third-party copyright, trademark, or privacy rights.
12. Intellectual Property
The Uferlook platform — including its user interfaces, algorithms, brand logos, icons, styling systems, and codebase — is the exclusive intellectual property of Uferlook and is protected by copyright, trademark, and intellectual property laws.
Merchant trademarks, brand logos, and trade names displayed on listings remain the property of their respective owners.
13. Third-Party Links & Integrations
The platform utilizes third-party tools, including Google Maps, Google Calendar synchronization, and external merchant websites. Uferlook is not responsible for the availability, content, or data practices of external third-party services. Accessing third-party integrations is at your own discretion.
14. Intermediary Status & Safe Harbor
In accordance with Section 79 of the Information Technology Act, 2000 (India) and applicable intermediary rules:
- Uferlook acts as an intermediary providing access to a communication system over which third-party listings and user reviews are transmitted and made available.
- Uferlook does not initiate transmissions, select receivers, or modify information contained in user-generated contributions.
- Notice and Takedown: If you believe any listing content, photo, or review infringes your intellectual property or violates applicable law, you may notify our Grievance Officer at grievance@uferlook.com. Valid notices will be reviewed and addressed within statutory timelines.
15. Disclaimers & Warranties
Uferlook is provided on an "as is" and "as available" basis without warranties of any kind. To the maximum extent permitted by law, Uferlook disclaims all express or implied warranties, including:
- Accuracy or completeness of third-party merchant information, wait-times, or opening hours.
- Uninterrupted or error-free operation of platform queues or online scheduling.
- Quality, results, or safety of any service performed by an independent merchant.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Uferlook and its directors, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your access to, use of, or inability to access the platform.
- Acts, omissions, delays, cancellations, or service quality issues by any merchant or service provider.
- Personal injury, property damage, or allergic reactions occurring at a merchant venue.
- Unauthorized access, technical downtime, or data transmission failures.
17. Indemnification
You agree to defend, indemnify, and hold harmless Uferlook, its affiliates, and their respective officers, directors, and employees from any claims, damages, liabilities, or legal expenses arising out of your violation of these Terms, misuse of the platform, or infringement of any third-party rights.
18. Termination
Uferlook may suspend or terminate your account or access to the platform at its sole discretion for violation of these Terms or suspected fraudulent activity. Upon termination, provisions that by their nature survive (including intellectual property, disclaimers, liability limitations, and indemnification) shall remain in full force.
19. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms or the platform shall be subject to the exclusive jurisdiction of the competent courts in India.
20. Grievance Officer & Contact Information
In compliance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, details of the designated Grievance Officer are set forth below:
- Designation: Grievance Redressal Officer
- Entity: Uferlook Technologies
- Email: grievance@uferlook.com (or support@uferlook.com with subject line "Attn: Grievance Officer")
- Response SLA: Inquiries are acknowledged within 48 hours and resolved within 30 days from receipt.
- General Help: Visit our Contact Page.
